Initiate refunds

Our REST API allows you to refund any type of transaction, no matter of the payment method that was used.

For a complete list of refund types and refund type/types per payment method, please visit our Refund types section.

Refunds can be initiated in two ways: one via API, described in Create a refund from Refunds API; and the second through GlobalPay Merchant Dashboard, which is described next.

Native Type – refund flow

Full or partials native refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

For the transactions where only full refund is accepted the Refund Amount will be the same with the Payment Amount.

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In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A particular case is for Klarna Invoice payment method where in order to initiate a refund you will need to provide the below additional parameters:

  • Merchant Article ID
  • Quantity

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A confirmation message will be displayed:

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In a few moments the refund will be processed.

If the refund is still processing and you perform another refund for the same successful transaction the following message will be displayed:

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You can see the complete list of all of your refunds in the Refunds tab.

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SEPA Bank Transfer Type –Refund flow

Full or partials SEPA Bank Transfer refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

In order that SEPA Bank Transfer refunds to be processed correctly you will have to fill the below details for customer and for customer bank account:

  • Customer Name
  • Customer IBAN
  • Bank Code/BIC

For more information about the refund types that require additional parameters, please see our section Refund types from Refunds API.

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A confirmation message appears.

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In a few moments the refund will be processed.

If the refund is still processing and you choose to make another refund for the same successful transaction the following message appears:

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You can see the complete list of all of your refunds in the Refunds tab.

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SWIFT Bank Transfer Type – refund flow

Full or partials SWIFT Bank Transfer refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

In order that SWIFT Bank Transfer refunds to be processed correctly you will have to fill the below details for customer and for customer bank account:

  • Customer Name
  • Customer Account Number
  • Bank Code/BIC

A particular case is for Brazil where SWIFT Bank Transfer refunds will require more additional parameters:

  • Customer Name
  • Customer Account Number
  • CPF Account Holder
  • Bank Name
  • Bank Code
  • Bank Agency Code

For more information about the refund types that require additional parameters, please see our section Get information for a refund from Refunds API.

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A confirmation message appears.

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In a few moments the refund will be processed.

If the refund is still processed and you choose to make another refund for the same successful transaction the following message appears:

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You can see the complete list of all of your refunds in the Refunds tab.

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Manual Support Work No Info Type – refund flow

Full or partials Manual Support Work No Info are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A confirmation message will be displayed:

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In a few moments the refund will be processed.

If the refund is still processing and you perform another refund for the same successful transaction the following message will be displayed:

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You can see the complete list of all of your refunds in the Refunds tab.

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SEPA Bank Transfer No Info Type – refund flow

Full or partials SEPA Bank Transfer No Info refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

In order to process the SEPA Bank Transfer No Info refunds, we will use the customer/customer bank account details stored in our system (this is the reason why no additional details/info is required).

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A confirmation message appears:

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In a few moments the refund will be processed.

If the refund is still processing and you choose to make another refund for the same successful transaction the following message appears:

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You can see the complete list of all of your refunds in the Refunds tab.

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SWIFT Bank Transfer No Info Type – refund flow

Full or partials SWIFT Bank Transfer No Info refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

In order to process the SWIFT Bank Transfer No Info refunds, we will use the customer/customer bank account details stored in our system (this is the reason why no additional details/info is required).

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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A confirmation message appears.

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In a few moments the refund will be processed.

If the refund is still processed and you choose to make another refund for the same successful transaction the following message appears:

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You can see the complete list of all of your refunds in the Refunds tab.

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Manual Support Work Details Needed – refund flow

Full or partials Manual Support Work Details Needed refunds are made by using Initiate Refund button from Payments tab.

The Initiate Refund button is displayed only for transactions with status Success.

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A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.

In order that Manual Support Work Details Needed refunds to be processed correctly you will have to fill in the below details for customer and for customer bank account:

  • Bank Name
  • Thailand Bank Account Number (10 digits)
  • Bank Branch

For more information about the refund types that require additional parameters, please see our section Refund types from Refunds API.

If you want to perform a full refund you will have to fill Refund Amount with the same Amount as Payment Amount.

In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

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If the refund request has been successfully sent, a confirmation message appears.

The refund will be processed in a few moments.

If the refund is still processing and you choose to make another refund for the same successful transaction the following message appears:

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You can see the complete list of all of your refunds in the Refunds tab.

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