Full or partials Local Bank Transfer 2 API refunds are made by using Initiate Refund button from Payments tab.
The Initiate Refund button is displayed only for transactions with status Success.
A pop-up window with the transaction details will be displayed. The Refund Merchant Transaction ID is automatically generated. You can change this ID by introducing your ID value.
If you want to perform a full refund you will have to fill Refund Amount with the same amount as Payment Amount.
In the case you want to perform a partial refund you have to fill the Refund Amount with a smaller amount than the Payment Amount. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.
The refunds for most LATAM payment methods are made by our local provider. In order for the refund to be processed the customer bank details are required and there are 2 possibilities:
the Customer bank details are sent in full in the request. In this case, the refund should be processed within 48 hours.
the Customer bank details are not sent in request. However, in this case, the local provider will contact the customer in order to obtain the bank details so the refund can be performed.
A confirmation message, that the refund request has been successfully sent, will be displayed:
You can see the complete list of all of your refunds in the Refunds tab.