Payments List

Once you log in to Dashboard Account you are redirected to the Payments tab. Here you can see the complete list of all the transactions made with the payment methods assigned to your merchant account. You have the possibility to search for specific payments using different search filters, to see the details of the payment invoice and fee, and to export your payments into an Excel file.

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Search filters

When you access the Payments tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.

You can search payments by: ID (the payment id in the GlobalPay system), Merchant Transaction ID (the payment id in your system), Method Transaction ID (used for transaction tracking and matching with customer receipt or bank statement), Method, Amount, Currency, Country, Status, Interval (from – to) and Site Alias.

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Please note that for SmartCards transactions there are specific additional search filters that will appear, like: Authorization Code, Acquirer Ref Number, Masked Card Number and Card Holder Name!

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In order to find a specific transaction, you need to fill at least one of the following search filters: ID, Merchant Transaction ID and/or Interval.

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Payment Details

After you have found the transaction you’ve been looking for, using the proper search filters, just click on it to see the specific details of that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: Credit Card, 3D Secure, Fraud Check, Reporting, Flags, Reason Codes, Dispute and Invoicing.

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Please note that Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!

Export transactions

The list of payments can be exported (filtered or not) to an .xls file. Click on the Export to EXCEL button at the end of the list of payments.

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The downloaded file contains the following information: ID, Merchant Transaction ID, Originator Transaction ID, Input Date/Time, Amount, Currency, Status, Method Name, Status ID, Method ID, Method Transaction ID, Payment status date/time, SiteID, Site Alias, Country, ReasonCode and Reason.

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The column Payment status date/time represents the time when the last final status was updated for that transaction.

Payment Details

Go to Payments tab from the main Dashboard menu and use the search filters to find a specific payment. After you have found the transaction you have been looking for, using the proper search filters, just double click on it to see specific details for that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: Reporting, Flags, Reason Codes and Invoicing.

Please note that Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!

The dashboard Payment Details allows the user to always find specific information in order to be informed and keep track of his day-to-day operations and transactions.

General provides detailed information for the following fields: ID of the transaction, Merchant Transaction ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Available Amount, Captured Amount, Return URL, Description, Originator Transaction ID, Customer Name, Customer Email, Country, Specific Details, Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status.

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Flags provides detailed information for the following fields: Request Version, Request Type ID.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Invoicing provides detailed information for the following fields: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVat Fee, Repatriation Fee, VAT.

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  • For credit card transactions Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!

General provides detailed information for the following fields: ID of the transaction, Merchant Transaction ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Available Amount, Captured Amount, Return URL, Description, Statement Descriptor, Originator Transaction ID, Country, Language, Specific Details, Method Transaction ID, Authorization Code.

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Credit Card provides detailed information for the following fields: Masked Card Number, Card Expiration Month, Card Expiration Year, Card Holder Name, Credit Card Brand, Credit Card Sub-Brand, Credit Card Token.

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3DSecure provides detailed information for the following fields: 3D Secure Check, 3D Secure CAVV, 3D Secure ECI.

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Fraud Check provides detailed information for the following fields: Fraud Status Code, Fraud Score, Fraud Status ID, Fraud Response Description, Fraud Response Code, Fraud Counter, Fraud Check Mode.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status, Reported As Authorized Date, Reported As Captured Date, Reported As Charged Back Date.

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Flags provides detailed information for the following fields: Request Version, Capture, Retry Counter.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Dispute provides detailed information for the following fields: ID of the transaction, Status, Notification Date Time, Last Notified Status, Amount, Currency, Dispute Date Time, Created Date Time, Reason Code, Reason Code Name.

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Invoicing provides detailed information for the following fields: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVat Fee, Repatriation Fee and VAT.

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