Payments List

Once you log in to Dashboard Account you will be redirected to the Payments tab. Here you will find a complete list of all the transactions made with the payment methods assigned to your merchant account. You have the possibility to search for specific payments using different search filters, to see the details of the payment invoice and fee, and to export your payments into an Excel file.

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Search filters

When you access the Payments tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.

You can search payments by: ID (the payment id in the GlobalPay system), Merchant Transaction ID (the payment id in your system), Method Transaction ID (used for transaction tracking and matching with customer receipt or bank statement), Method, Amount, Currency, Country, Status, Interval (from – to) and Site Alias.

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In order to find a specific transaction, you will need to fill at least one of the following search filters: ID, Merchant Transaction ID and/or Interval.

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Payment Details

After you have found the transaction you’ve been looking for, using the search filters, just click on it to see the specific details of that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Credit Card, 3D Secure, Fraud Check, Reporting, Flags, Reason Codes, Dispute and Invoicing.

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Please note that Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!

Export transactions

The list of payments can be exported (filtered or not) to an .xls file. The file contains the following information: ID, MerchantTransactionID, InputDate/Time, Amount, Currency, Status, MethodName, StatusID, MethodID, MethodTransactionID, Payment status date/time, SiteID, Country, ReasonCode and Reason.

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The column Payment status date/time represents the time when the last final status was updated for that transaction.

Payment Details

Go to Payments tab from the Dashboard and use the search filters to find a specific payment. After you have found the transaction you have been looking for, using the search filters, just double click on it to see specific details of that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Reporting, Flags, Reason Codes and Invoicing.

Please note that Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!

The dashboard Payment Details allows the user to always find specific information in order to be informed and keep track of his day-to-day operations and transactions.

General provides detailed information for the following fields: ID of the transaction, Merchant Transaction ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Available Amount, Return URL, Description, Originator Transaction ID, Customer Name, Customer Email, Country, Specific Details, Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status.

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Flags provides detailed information for the following fields: Request Version, Request Type ID.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Invoicing provides detailed information for the following fields: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVat Fee, Repatriation Fee, VAT.

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  • For credit card transactions there will be displayed a few specific sections and fields, like: Credit Card, 3D Secure, Fraud Check and Dispute sections.

General provides detailed information for the following fields: ID of the transaction, Merchant Transaction ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Available Amount, Captured Amount, Return URL, Description, Statement Descriptor, Originator Transaction ID, Country, Language, Specific Details, Method Transaction ID.

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Credit Card provides detailed information for the following fields: Masked Card Number, Card Expiration Month, Card Expiration Year, Card Holder Name, Credit Card Brand, Credit Card Sub-Brand, Credit Card Token.

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3DSecure provides detailed information for the following fields: 3D Secure Check, 3D Secure CAVV, 3D Secure ECI.

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Fraud Check provides detailed information for the following fields: Fraud Status Code, Fraud Score, Fraud Status ID, Fraud Response Description, Fraud Response Code, Fraud Counter, Fraud Check Mode.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status, Reported As Authorized Date, Reported As Captured Date, Reported As Charged Back Date.

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Flags provides detailed information for the following fields: Request Version, Capture, Retry Counter.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Dispute provides detailed information for the following fields: ID of the transaction, Status, Notification Date Time, Last Notified Status, Amount, Currency, Dispute Date Time, Created Date Time, Reason Code, Reason Code Name.

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Invoicing provides detailed information for the following fields: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVat Fee, Repatriation Fee and VAT.

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