Once you log in to Dashboard Account you will be redirected to the Payments tab. Here you will find a complete list of all the transactions made with the payment methods assigned to your merchant account. You have the possibility to search for specific payments using different search filters, to see the details of the payment invoice and fee, and to export your payments into an Excel file.
When you access the Payments tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.
You can search payments by: ID (the payment id in the GlobalPay system), Merchant Transaction ID (the payment id in your system), Method Transaction ID (used for transaction tracking and matching with customer receipt or bank statement), Method, Amount, Currency, Country, Status, Interval (from – to) and Site Alias.
In order to find a specific transaction, you will need to fill at least one of the following search filters: ID, Merchant Transaction ID and/or Interval.
After you have found the transaction you’ve been looking for, using the search filters, just click on it to see the specific details of that payment.
A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Credit Card, 3D Secure, Fraud Check, Reporting, Flags, Reason Codes, Dispute and Invoicing.
Please note that Credit Card, 3D Secure, Fraud Check and Dispute sections are specific and will only appear for credit card transactions!
The list of payments can be exported (filtered or not) to an .xls file. The file contains the following information: ID, MerchantTransactionID, InputDate/Time, Amount, Currency, Status, MethodName, StatusID, MethodID, MethodTransactionID, Payment status date/time, SiteID, Country, ReasonCode and Reason.
The column Payment status date/time represents the time when the last final status was updated for that transaction.