Once you log in to Dashboard Account you will be redirected to the Payments tab. Here you will find a complete list of all the transactions made with the payment methods assigned to your merchant account. You have the possibility to search for specific payments using different criteria, to see the details of the payment invoice and fee, and to export your payments into an Excel file.
When you access the Payments tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.
You can search payments by ID (the payment id in the GlobalPay system), Merchant Transaction ID (the payment id in your system), Method Transaction ID (used for transaction tracking and matching with customer receipt or bank statement), Status, Amount, Currency, Method, Country, Interval (from – to) and Alias.
Payment invoice details
After you have found the transaction you’ve been looking for, using the search filters, just click on it to see the specific details of that payment.
A new window will open containing the Details for that specific Payment ID and the Payment invoice details, like: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVAT Fee, Repatriation Fee and VAT.
The list of payments can be exported (filtered or not) to an .xls file. The file contains the following information: ID, MerchantTransactionID, InputDateTime, Amount, Currency, Status, Method, StatusID, MethodID, MethodTransactionID, Payment status date/time, SiteID and Country.
The column Payment status date/time represents the time when the last final status was updated for that transaction.