Refunds List

If you want to see and verify your refund transactions go to Refunds tab. Here you will find a complete list of all of your refund transactions. You have the possibility to search for a specific refund using different criteria, to see the details of the refund invoice and fee, and to export your refunds into an Excel file.


Search filters for refunds

When you enter the Refunds tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.

You can search refunds by ID (the refund ID in GlobalPay system), Merchant Transaction ID (the transaction ID in your system), Interval (from – to), Initial Payment ID (the payment ID in GlobalPay system for which the refund was initiated), Method Name, Amount, Currency, Status, Refund Type, and Alias.


Refund details

After you have found the refund you’ve been looking for, using the search filters, just click on it to see the specific details of that refund.

A new window will open containing the Refund Details (the details of the refund) and the Payin Details (the details of the initial payment ID).

In the Refund Details tab, apart from the specific details of that refund, you can also see the necessary information of the refund invoice, like: Invoiced as refund on, Gross Settlement Amount, Exchange Rate, Refund Fee and VAT.


If you click the Payin Details button you can see the details for the initial Payment ID, including the Payment invoice details, like: Invoiced as attempt on, Invoiced as success on, Gross Settlement Amount, Exchange Rate, Transaction Fee, General Fee, Issued Fee, Attempt Fee, LocalVAT Fee, Repatriation Fee and VAT.


Export refund transactions

The list of refund payments can be exported (filtered or not) to an .xls file. The file contains the following information: ID, MerchantTransactionID, InputDateTime, InitialPaymentID, Amount, Currency, Status, StatusID, Method and MethodID.