Refunds List

If you want to see and verify your refund transactions go to Refunds tab. Here you will find a complete list of all of your refund transactions. You have the possibility to search for a specific refund using different criteria, to see the details of the refund invoice and fee, and to export your refunds into an Excel file.

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Search filters for refunds

When you enter the Refunds tab, the Search Filters section is expanded. In order to collapse it just click the arrow on the right of the screen.

You can search refunds by ID (the refund ID in GlobalPay system), Merchant Transaction ID (the transaction ID in your system), Interval (from – to), Initial Payment ID (the payment ID in GlobalPay system for which the refund was initiated), Method Name, Amount, Currency, Status, Refund Type, and Alias.

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Refund Details

After you have found the refund you’ve been looking for, using the search filters, just click on it to see the specific details of that refund.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Reporting, Initial Payment details and Invoicing.

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Export refund transactions

The list of refund payments can be exported (filtered or not) to an .xls file. The file contains the following information: ID, MerchantTransactionID, InputDateTime, InitialPaymentID, Amount, Currency, Status, StatusID, Method and MethodID.

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Refund Details

Go to Refunds tab from the dashboard and use the search filters to find a specific refund. After you have found the transaction you have been looking for, using the search filters, just double click on it to see specific details of that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Reporting, Initial Payment details and Invoicing.

The dashboard Refund Details allows the user to always find specific information in order to be informed and keep track of his day-to-day transactions and refunds.

General provides detailed information for the following fields: ID of the transaction, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Merchant Transaction ID, Originator Transaction ID, Type, Description, Specific Details, Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status.

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InitialPayment provides detailed information for the following fields: ID, Merchant Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name, Country.

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Invoicing provides detailed information for the following fields: Invoiced as refund on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Refund Fee, VAT.

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  • For refunds of credit card transactions there will be displayed specific sections and fields, like: the ReturnCodes section.

General provides detailed information for the following fields: ID of the transaction, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Merchant Transaction ID, Originator Transaction ID, Description, Statement Descriptor, Specific Details, Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time, Last Notified Status.

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ReturnCodes provides detailed information for the following fields: Return Code, Return Code Description.

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Initial Payment provides detailed information for the following fields: ID, Merchant Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name, Country.

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Invoicing provides detailed information for the following fields: Invoiced as refund on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Refund Fee, VAT.

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