Refund Details

Go to Refunds tab from the Dashboard and use the search filters to find a specific refund. After you have found the transaction you have been looking for, using the search filters, just double click on it to see specific details of that payment.

A new window will open containing the general details for that Payment ID and also providing details about specific sections, like: General information, Reporting, Reason Codes, Initial Payment details and Invoicing.

The dashboard Refund Details allows the user to always find specific information in order to be informed and keep track of his day-to-day transactions and refunds.

General provides detailed information for the following fields: ID of the transaction, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Merchant Transaction ID, Originator Transaction ID, Type, Description, Specific Details and Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time and Last Notified Status.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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InitialPayment provides detailed information for the following fields: ID, Merchant Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name and Country.

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Invoicing provides detailed information for the following fields: Invoiced as refund on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Refund Fee and VAT.

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  • For refunds of credit card transactions we will also be providing specific details, like: General information, Reporting, Reason Codes, Initial Payment details and Invoicing.

General provides detailed information for the following fields: ID of the transaction, Initial Payment ID, Input Date Time, Merchant ID, Merchant Site ID, Method ID, Merchant Alias, Merchant Site Alias, Method Name, Amount, Currency, Status, Merchant Transaction ID, Originator Transaction ID, Description, Statement Descriptor, Specific Details, Method Transaction ID.

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Reporting provides detailed information for the following fields: Notification Date Time and Last Notified Status.

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Reason Codes provides detailed information for the following fields: Reason Code and Reason.

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Initial Payment provides detailed information for the following fields: ID, Merchant Transaction ID, Input Date Time, Amount, Currency, Status, Available Amount, Method ID, Method Name and Country.

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Invoicing provides detailed information for the following fields: Invoiced as refund on, Gross Settlement Amount, Settlement Currency, Exchange Rate, Refund Fee and VAT.

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