Company Onboarding

Onboarding is the tool that you need in order that the onboarding process to be quick and accurate and to ensure a long-term and successful business partnership. We have developed an intuitive and secure online system that it will allow merchants for an automated and quick onboarding process.

It will only take a little time for you to manage the onboarding process. We have strive to minimize the long and tiresome process during merchant boarding and the ongoing challenges of completing forms and fields while building the merchant’s and company’s profile.

Registration Process

With an easy to manage and secure registration process, it will only take a little time for you to manage the onboarding process!

After clicking the Sign up button from the top of the page you will be redirected to a Getting Started with Smart2Pay page where you will find the necessary steps you will need to make for a successful onboarding process!

Signing up your company is the first part that needs to be covered for a successful onboarding at Smart2Pay.

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You will need to cover the following:

  • Company Details: access the provided URL and provide us with the basic information about your company and the relevant official documents;
  • Accept Merchant Agreement: you need to the accept merchant agreement we will send you;
  • Request company activation: you will receive a digital request to activate your company on our systems;
  • Company Approved: If all company details and documents are validated we will approve your company and give you your dashboard credentials and relevant API keys.

The second part that needs to be coverd is completing the technical integration, that will get you closer to a full integration of your site with our platform.

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You will need to cover the following:

  • Integrate the Smart2Pay REST API: follow our Online Documentation;
  • Set up and code the Notification URL: follow the steps here: Payment Notification;
  • Get familiar with our TEST Merchant Dashboard;
  • Company Approved: your company is approved and you have completed the technical integration process. Fine tune your integration and GO LIVE!

In order for you to register a new account for the Onboarding system click on the Sign Up button from the top of page or browse the following URL: https://www.smart2pay.com/microsoft/signup/.

The registration process involves providing us your email address to which we will send you a verification code. After entering your email address click on the Send Verification Code button.

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You will receive an email with the verification code that you will further use in the registration process.

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The user enters the verification code received via email in the Sign Up form and clicks on the Verify Code button.

Please keep in mind that the verification code received via email expires after 5 minutes! After that time you will need to send another verification code to your email address by clicking on the Send New Code button.

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In the next step, you will be required provide a few account details, like: password, country/region, domain, first name, last name and job title. After entering the required information click on the Create account button.

  • Password: enter a new password for your newly created account and then confirm it;
  • Country/Region: select your country from the provided drop-down list;
  • Domain: enter your website domain (wwww.example.com);
  • First Name: enter your first name;
  • Last Name: enter your last name;
  • Job Title: specify your job title.

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By clicking on the Create button a new user has been created for all of the Smart2pay platforms. You can access all of the Smart2pay platforms with the same email address and password that you have chosen. For more information regarding Smart2Pay platforms go to Single Sign-On connection.

Once you finnished creating your account, you will be redirected to a Getting Started with Smart2Pay page where you will be registered with your newly created user. All you need to do now is follow the steps we outlined for a successful onboarding process!

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Single Sign-On Connection

Upon the creation of your Onboarding account we have also created for you a Documentation account, a Dashboard TEST account and also a Dashboard LIVE account with the same user name and password.

This means that you can access all of the Smart2pay platforms with the same email address and password that you provided when created the Onboarding account. Sign-in to the Smart2Pay system will be very easy and quick. One set of credentials to four different platforms:

Each platform decides if a user has access rights to login in the application and what roles are defined. This way, if a user has an account in Onboarding Platform and is approved for live account, he will be able to use the same password for all accounts.

Reset Password

In case you forgot your password or you want to reset it, click on the Forgot your password link form the Sign In form.

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Enter your email address and click on the Send Verification Code.

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Enter the verification code sent to your email address in the correct field in order to verify it.

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After the email address is successfully verified click on the Continue button.

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As an additional measure of security you will be prompted to send a verification code to your phone number.

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Enter the verification code sent to your phone number via SMS in the correct field.

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You need to enter a new password and to confirm it. Click on the Continue button in order to complete the sign in process.

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You are redirected to the Sign In page, where you enter your email address and the newly updated password.

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Company details

The first part that needs to be covered for a successful onboarding at Smart2Pay is signing up your company! This section provides insights on how to successfully complete the Company Details form. Please keeep in mind, that all the fields are mandatory and we encourage you to give us the necessary information with utmost consideration!

Access the OnBoarding platform by clicking on the Go button from the Company Details form in the Welcome Page.

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On the OnBoarding platform you will need to provide us with documentation requirements for customer and company, upload necessary company documents, accept the merchant agreement and request the company activation in order for your company to be approved and be ready to takle the live transactions.

We’ll take step by step in filling all the necessary forms and you have the possibility to always check your boarding status in the Overview tab. Start by filling in the Company details form and provide as many details. Don’t forget to save the changes.

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In the Company tab you will need to provide us with documentation requirements for customer and company, like: Company details and address, Company contacts, Company bank details and also Stakeholders information.

In the case that your business isn’t registered for VAT, in the EEC VAT Number filed you will click on the Not Applicable sign.

In order for us to understand and to know more about your business and services, please provide as much information about your products or services in the Business Model field.

If you have more than one website where you want to implement our services, you need to add each one of them by using the ADD ANOTHER SITE 26 button.

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In order to complete the Contact Details form, you will have to choose from one of the roles provided in the form: Financial Contact, Technical Contact or Support Contact, according to your role within the company. Click on the appropriate button and add the desired contact type.

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After choosing the specific role within the company, please provide the necessary details by which a person can contact you: first and last name and email address. For a more accurate and efective communication, you can give us more than one company contact.

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You will also need to provide the current headquarters address for your company, like: Street number, Postcode / Zipcode, City /State, Phone / Fax, and Country of establishment.

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In the Company Bank Details you will have to provide information related to your Bank, like: Bank Name, Account Holder, Account Currency, IBAN, Account Number and SWIFT. In case you dont’t have the complete information, please contact your Bank for a complete answer.

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The Stakeholders form must contain details of each Company Representative with signing rights or/and Ultimate Beneficial Owner that owns or controls, directly or indirectly more than 25% of the Company.

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Add a Company representative and fill in the necessary information, like: their signing right (click only if the person has the right to sign all company contracts), Legal Name, Email, Date of Birth, and their complete address. In order to add a new company representative just use the ADD button.

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Add an Ultimate Beneficial Owner / Share Holder and fill in the necessary information, like: Legal Name, Email, Percentage of ownership of the company, Date of Birth, and their address. In order to add a new Beneficial Owner / Share Holder just use the ADD button.

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After you have completed all the necessary fields, just click on the Save Changes button and request the company activation. You may place a request to activate the company every 24 hours.

The Request Activation button will only appear if the Company representative form is completed with the necessary information!

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You will now have access to the Company documents where you will have to provide us the relevant official documents.

Company Documents

After you have completed all the necessary details for the company profile, you need to wait for Smart2pay approval of the company. After our team will review and approve your company details and documents, you will receive a confirmation message. Your company will be activated and you may start in completing the technical integration, that will get you closer to a full integration of your site with our platform.

Go to Company documents tab where you will see all the required documents that you need to provide us in order for us to generate your merchant agreement.

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The documents that you necessarily need to provide us are the following: Bank statement, Company certificate / Incorporation certificate, Register of directors (or any other document showing individuals with signing rights), the passport copy of company’s legal representatives and utility bill that can be used as proof of address for company’s legal representatives. In case there are any other documents not covered by the above document requirements, you may upload them at point 6 in the form.

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Once you uploaded the documents, you can click on the Submit Documents 26 button and wait for our team to review and approve the documents that you have sent.

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If our team, while reviewing your documents, has agreed that you need to provide more information or the information is incomplete or outdated (like: expired passports or proof of address) they will reject your document. The reason will be stated in the form.

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You will also receive a rejection message in your Inbox message stating the reason of rejection.

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After resolving the issues involved in the rejection of the document, you will have to delete first the document from the Company Documents tab and then you will have to upload the newly modified document.

You will also receive a message in your Inbox message stating which document has been deleted and the person who has deleted the document.

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After our team will review and approve the documents that you have sent, the Merchant agreement document is generated, in order to complete this step, all involved parties should accept it. The company representative that has the right to sign all company contracts will be notified via email in order to review and accept the merchant agreement.

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You will also receive a message in your Inbox message stating that the company representative that has the right to sign company contracts has been notified via email.

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Now that the company and all the documents have been approved and the merchant agreement has been accepted by all parties involved your company, your company will be approved. You will also receive your dashboard credentials and relevant API keys.

Once your company is activated, you may start in completing the technical integration, that will get you closer to a full integration of your site with our platform.

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Messages

In the Messages tab from the main menu you can see all your messages received or sent by you and you can send messages to our team concerning the different problems that you encounter.

Through the Messages tab we offer our own messaging framework from within the program, to improve and facilitate the communication between us and our business partners. It is very useful because it displays all your notifications, keeps a track of your messages and you can always see the history of conversations between certain users and our team. Its a simple system to use and understand, it saves time with automated responses but it also manages all the conversations in the Inbox tab.

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When you access the Inbox tab, the search Filters section is collapsed. In order to expand it, just click on the Show filters. You can search messages depending on the sender and receiver. Once you enter the desired filters just click on the Filter 26 button.

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