Refund types

A unique feature of GlobalPay is that it offers an API which allows you to refund any type of transaction, no matter of the payment method that was used.

The refunds can be full and/or partial depending if you have to return all the money to customer or not.

Full refund means you can only refund the entire paid amount for the initial transaction.

Partial refund means you have the possibility to refund a smaller amount than the one from the initial paid transaction. You can perform more than one refund for a transaction with the limitation that the sum of partial refunds to be smaller or equal than the initial paid amount.

Also for each payment method is specific one or more of the below refund types:

Refund Type ID Refund Type
1 Native
2 SEPA Bank Transfer
3 SWIFT Bank Transfer
4 Manual Support Work No Info
5 SEPA Bank Transfer No Info
6 SWIFT Bank Transfer No Info
7 Local Bank Transfer
8 Local Bank Transfer No Info
9 Manual Support Work Details Needed

Refund type/types per method:

Method ID Method Name Limitation Partial/Full Refund Refund type(s) supported Estimated processing time
1 Bank Transfer N/A Partial/Full 2, 3 and 7 1-5 business days
2 iDEAL Maximum refund period is 48 days. Partial/Full 5 1-2 business days
3 MrCash N/A Partial/Full 2 1-3 business days
4 GiroPay N/A Partial/Full 5 1-2 business days
5 EPS N/A Partial/Full 2 1-3 business days
9 SOFORT Banking N/A Partial/Full 5, 6 and 8 1-5 business days
12 Przelewy24 Maximum refund period is 6 months. Partial/Full 4 1-3 business days
13 OneCard The refund should be requested before the settlement day. Full 4 1-3 business days
14 CashU N/A Partial/Full 1 1-3 business days
18 POLi N/A Partial/Full 3 1-10 business days
19 PayU N/A Full 3 and 7 1-10 business days
20 SIBS (Multibanco) N/A Partial/Full 2 1-3 business days
22 Moneta Wallet N/A Partial/Full 4 1-3 business days
23 Paysera N/A Partial/Full 4 1-10 business days
24 Alipay Maximum refund period is 365 days. Partial/Full 1 and 3 1-2 business days
25 Abaqoos N/A Partial/Full 4 One business day
29 Trustly The initial payment needs to be settled first, process which takes 1-2 business days Partial/Full 1 1-2 business days
32 Debito Banco do Brasil N/A Partial/Full 7 1-5 business days
34 Cards Brazil N/A Partial/Full 1 One business day
35 Paysbuy N/A Partial/Full 9 7-10 business days
36 Mazooma N/A Partial/Full 1 2-3 business days
37 eNETS Debit Maximum refund period is 6 months. Partial/Full 3 5-15 business days
40 PaySafeCard N/A Partial/Full 2, 3 and 7 1-5 business days
46 MercadoPago Maximum refund period is 90 days for Brazil and 60 days for Mexico. Partial/Full 1 The refund is processed in realtime however it takes 30 to 60 days to show up on the buyer’s bill, depending on the card brand and bank.
49 ToditoCash Native – The refund has to be made in the same day as the payment.Bank Transfer Swift – starting with next day. Partial/Full 1 and 3 Real-time processing for Native Refund; 1-5 business days for Bank Transfer Swift Refund.
58 PayWithMyBank N/A Partial/Full 4 1-10 business days
62 Tenpay Maximum refund period is 90 days. Partial/Full 1 1-5 business days
63 TrustPay N/A Partial/Full 2, 3 and  7 1-5 business days
64 MangirKart N/A Partial/Full 7 1-10 business days
65 Finnish Banks N/A Partial/Full 2 1-3 business days
66 MTCPay N/A Partial/Full 7 1-5 business days
67 DragonPay Maximum refund period is 30 days. Partial/Full 4 Refunds are processed every Friday
69 Cards N/A Partial/Full 1 depends on the acquirer
72 PagoEfectivo N/A Partial/Full 3 1-10 business days
73 MyBank N/A Partial/Full 2 1-3 business days
74 Yandex.Money N/A Partial/Full 1 One business day
75 Klarna Invoice N/A Partial/Full 1 One business day
77 VoguePay N/A Partial/Full 3 1-5 business days
78 Skrill N/A Partial/Full 1 One business day
81 WebMoney Transfer N/A Partial/Full 3 1-5 business days
83 UnionPay N/A Partial/Full 1 One business day
84 SEPA Direct Debit N/A Partial/Full 1 One business day
1000 Boleto Bancário N/A Partial/Full 7 1-5 business days
1002 Transferencia entre Contas Bradesco N/A Partial/Full 7 1-5 business days
1003 Qiwi Wallet Maximum refund period is 90 days. Partial/Full 1 Real-time processing
1004 Beeline Maximum refund period is 90 days. Partial/Full 4 One business day
1006 MTS Maximum refund period is 90 days. Partial/Full 4 One business day
1007 WebMoney N/A Partial/Full 4 1-3 business days
1008 Yandex N/A Partial/Full 4 1-3 business days
1010 AmBank N/A Partial/Full 4 1-5 business days
1011 CIMB Clicks (formerly known as Channel-e) N/A Partial/Full 4 1-5 business days
1012 FPX N/A Partial/Full 4 1-5 business days
1013 Hong Leong Bank Transfer N/A Partial/Full 4 1-5 business days
1014 Maybank2U N/A Partial/Full 4 1-5 business days
1017 RHB N/A Partial/Full 4 1-5 business days
1018 Webcash N/A Partial/Full 4 1-5 business days
1019 Credit Cards Colombia N/A Partial/Full 4 1-10 business days
1020 PSE N/A Partial/Full 4 1-10 business days
1021 ACH Debit N/A Partial/Full 4 1-10 business days
1022 Via Baloto N/A Partial/Full 4 1-10 business days
1023 Referenced Payment N/A Partial/Full 4 1-10 business days
1024 Mandiri Clicks N/A Full 9 7-10 business days
1025 XL Tunai N/A Full 9 7-10 business days
1026 Bancomer Pago referenciado N/A Partial/Full 3 1-10 business days
1027 Santander Pago referenciado N/A Partial/Full 3 1-10 business days
1028 ScotiaBank Pago referenciado N/A Partial/Full 3 1-10 business days
1029 7-Eleven Pago en efectivo N/A Partial/Full 3 1-10 business days
1030 Oxxo Pago en efectivo N/A Partial/Full 3 1-10 business days
1031 IXE Pago referenciado N/A Partial/Full 3 1-10 business days
1032 Boleto Itaú N/A Full 4 1-10 business days
1036 Cash Options Thailand N/A Partial/Full 9 7-10 business days
1037 Online Banking Thailand N/A Partial/Full 9 7-10 business days
1038 PaysBuy Wallet N/A Partial/Full 4 7-10 business days
1040 Pagos en efectivo Argentina N/A Partial/Full 3 1-10 business days
1041 OP-Pohjola N/A Partial/Full 2 1-3 business days
1042 Nordea N/A Partial/Full 2 1-3 business days
1043 Danske N/A Partial/Full 2 1-3 business days
1044 Cash-in N/A Partial/Full 4 1-3 business days
1045 Cards Russia N/A Partial/Full 1 One business day
1046 Konbini N/A Partial/Full 9 7-10 business days
1047 Cards Japan N/A Partial/Full 1 One business day
1048 Bank Transfer Japan N/A Partial/Full 4 1-5 business days
1049 PayEasy Japan N/A Partial/Full 4 1-5 business days
1050 WebMoney Japan N/A Partial/Full 4 1-3 business days
1051 Globe Gcash N/A Partial/Full 4 1-5 business days
1052 Klarna Checkout N/A Partial/Full 1 One business day
1053 Credit Card (Indonesia) N/A Partial/Full 4 1-5 business days
1054 BII VA N/A Partial/Full 9 7-10 business days
1055 Kartuku N/A Partial/Full 9 7-10 business days
1056 CIMB Clicks N/A Partial/Full 9 7-10 business days
1057 Mandiri e-Cash N/A Partial/Full 9 7-10 business days
1058 IB Muamalat N/A Partial/Full 9 7-10 business days
1059 T-Cash N/A Partial/Full 9 7-10 business days
1060 Indosat Dompetku N/A Partial/Full 9 7-10 business days
1061 Mandiri ATM Automatic N/A Partial/Full 9 7-10 business days
1063 Danamon Online Banking N/A Partial/Full 9 7-10 business days
1064 Sberbank N/A Partial/Full 3 1-10 business days
1066 Wechat N/A Partial/Full 1 One business day
1067 Public Bank Online N/A Partial/Full 4 1-5 business days
1070 Celcom AirCash N/A Partial/Full 4 1-5 business days
1071 Bank Rakyat Internet Banking N/A Partial/Full 4 1-5 business days
1072 AffinOnline N/A Partial/Full 4 1-5 business days
1073 Pay4Me Malaysia N/A Partial/Full 4 1-5 business days
1074 myBSN N/A Partial/Full 4 1-5 business days
1075 Bank Islam Online N/A Partial/Full 4 1-5 business days
1076 UOB Online N/A Partial/Full 4 1-5 business days
1077 Hong Leong Connect PEx+ N/A Partial/Full 4 1-5 business days
1078 Klarna Payments N/A Partial/Full 1 One business day